Fair Processing and Privacy Notice
Some services on this website and the services that 1st Locate UK Limited perform require us to collect personal information from you. 1st Locate UK Limited is committed to protecting the rights and privacy of data subjects and ensuring all data is processed in line with the requirements of The General Data Protection Regulation 2016/679 (also known as ‘GDPR’).
Our information security management system (ISMS) is certified to ISO/IEC 27001. Our UK business is also Cyber Essentials certified and all our payment card processing is in compliance with PCI DSS.
We have a duty to tell you how we store the information we collect and how it is used. This information is detailed in our Fair processing and privacy notice.
Use of Cookies
What are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site's functionality.
For more general information on cookies see the Wikipedia article.
How We Use Cookies
We use cookies where necessary to enable core functionality of the website. The website cannot function properly without these cookies and can only be disabled by changing your browser preferences.
This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Cookies we set are used either on a per-session basis or to remember essential preferences such as your cookie notice acceptance. Third-party services used for live chat or card payments may set their own cookies while you use those features.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Therefore it is generally recommended that you do not disable cookies.
Find out how to manage cookies on popular browsers:
Cookies we use
When you are logged in, we set cookies so the site can recognise your login as you move between protected pages. These are cleared when you log out or close your browser.
If you use live chat or pay by card, the chat provider (Connex One) or payment provider (WorldPay) may set their own cookies in your browser while you use those services.
Cookies
| Name | Description |
|---|---|
| lcs_auth_token | Session cookie set when you log in so protected pages can be reached without signing in again on every navigation. Removed when you log out or close your browser. Does not persist across browser restarts. |
| lcs_auth_payload | Cached account and dashboard information for the current session. |
| lcs_cookie_consent | Records that you accepted the essential cookies notice so it is not shown again on future visits. |
User anonymity and personal information
Log files are maintained and analysed of all requests for files on this website's web servers. Log files do not capture personal information but do capture the user's IP address, which is automatically recognised by our web servers.
Aggregated analysis of these log files is used to monitor website usage. These analyses may be made available to 1st Locate UK Limited staff and partner agencies to allow them to measure, for example, overall popularity of the site and typical user paths through the site.
Except as stated already, 1st Locate UK Limited will make no attempt to identify individual users. You should be aware, however, that access to web pages will generally create log entries in the systems of your ISP or network service provider. These entities may be in a position to identify the client computer equipment used to access a page. Such monitoring would be done by the provider of network services and is beyond the responsibility or control of 1st Locate UK Limited.
1st Locate UK Limited will make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorised access to systems is being attempted. In the case of all users, 1st Locate UK Limited reserves the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of 1st Locate UK Limited web services.
As a condition of use of this site, all users must give permission for 1st Locate UK Limited to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access.
All log file information collected by 1st Locate UK Limited is kept secure and no access to raw log files is given to any third party.