Frequently asked questions
Find all the frequently asked questions from our customers below, whether it's information about who LCS are, details on correspondence we have sent you or any queries in relation to your account.
Customer Portal Questions
How do I register for the LCS online portal?
You can register by selecting the My Account option and entering your LCS reference number, surname and date of birth. Once your details are confirmed you will be able to create login details.
What can I do in my online account?
Your online account lets you view account information, make one-off payments, set up a payment plan, and send us secure messages about your case.
Dispute section
What should I do if I don't recognise the account?
If you believe the account does not belong to you, please contact us straight away via your online account or by using the details on our Contact Us page so we can investigate.
Can I dispute fees or the balance shown?
Yes. Provide as much information as you can about why you are disputing the balance and we will liaise with our client to review the account and respond to you.
Financial Difficulty
What if I can't afford to pay the balance in full?
We understand that circumstances can be difficult. Please contact us so we can understand your situation and work with you to agree an affordable and sustainable arrangement.
Do you work with debt advice organisations?
Yes. If you are working with a free, independent advice organisation we are happy to liaise with them where you give your consent, and we will take their recommendations into account.
General Questions
Who are LCS and why have you contacted me?
LCS is a specialist debt resolution company. We manage accounts on behalf of a range of organisations and may contact you because one of them has passed your account to us to manage.
How can I make a payment?
You can make a payment online using Quick Pay or Payment Plan, via our 24/7 automated card payment line or using one of the other methods listed on the How To Pay page.
Pre–Payment Meter Outstanding Balances
Why do I have an outstanding balance on my pre–payment meter?
In some circumstances a balance can build up on a pre–payment meter account. We will explain the background to the balance and discuss options with you to resolve it.
I have never had a contract with ID Mobile
What if I have never had an ID Mobile account?
If you do not believe you have ever held an ID Mobile account, please contact us immediately so we can check the details with our client and investigate any potential error.
I have never had a contract with Virgin Media
What if I have never had a Virgin Media account?
If you do not believe you have ever held a Virgin Media account, please get in touch so we can verify the information we have been given and investigate for you.
Anglian Water Customers Extra Care Assessment link to website
Where can I find support if I am an Anglian Water customer?
Anglian Water offer additional support for customers who may need extra help. Please visit their website for details of their Extra Care services and assistance that may be available.